Frequently Asked Questions

A resource-efficient chatbot. A well-designed bot allows you to collect leads and test the potential of chat on your website — without large investments or technical expertise.

Offer round-the-clock support with our advanced AI Assistant, ensuring your customers receive quick and professional answers at any time. AI Assistant learns from your company's content and continuously improves through use.

Our AI Agent acts as an AI-driven specialist, delivering expert advice and tailored solutions for your specific subject area. It can integrate directly with your backend systems and retrieve real-time data — for example, checking stock, booking appointments, or updating customer records automatically.

Design and implement an effective chat channel yourself. Easy-to-use tools to support your sales and customer service — ideal for businesses that want to build their own chat solution on top of Smilee's infrastructure.

We offer the best possible turnkey solution by combining chatbots, live chat, an expert team, integrations, and development services. Conversion Drive is Smilee's most comprehensive offering for businesses that want to maximise conversions and customer experience.

Our hybrid model integrates AI-driven automation with professional human support. Our AI takes care of routine inquiries around the clock and smoothly escalates complex cases to your live team. You provide instant responses without overloading your staff.

Efficiency meets empathy: the ultimate combination of AI and live chat!

Our solutions are designed for the fastest and easiest implementation possible. We handle most of the work for you!

In the simplest cases, a chatbot can be launched on your website within the same day. Larger setups — such as deep system integrations or more complex bot training — typically take 1–2 weeks. The process is fast because we handle the bulk of the technical setup for you.

Our specialists only need your website address. Based on that, a tailored AI chatbot demo is created for you so you can see in practice how the bot works on your site. Fast, with no commitment.

We arrange a demo where you see our solution in action and get answers to your questions. Together we go through your organisation's goals and show how the solution is tailored and trained on real conversations for your exact needs, with no commitment!

Book a free 30-min demo arrow_forward

Smilee's sales and customer service operates in Finnish, Swedish and English. Our AI solutions support over 50 languages. The AI automatically detects the language the customer is using and responds accordingly. This makes our solutions an excellent choice for multilingual customer service.

The AI Chatbot is trained on your own company material: website content, product descriptions, FAQ content, and customer service guidelines. The training process is fast, typically days, not months. Content can be updated as needed, and the AI continuously improves through the data gathered during use.

Smilee integrates seamlessly with the most popular CRM systems such as HubSpot, Salesforce, and Pipedrive, as well as marketing automation tools. With the AI Agent solution, deep integrations with ERP, inventory, and scheduling systems are possible via the Frends integration platform — meaning the chatbot can check order details or book appointments directly from your system.

Yes. The chatbot's colours, logo, greeting texts, and writing style are tailored to your brand. The bot's name and personality can also be defined — your customers can feel like they're speaking to your company's own assistant. Customisation is handled together during onboarding.

Yes. All customer data is stored on European servers, and Smilee complies with the EU General Data Protection Regulation (GDPR). We provide the necessary agreements and documentation to fulfil data protection obligations. Privacy is our priority and as a Finnish company, we understand the requirements inside out.

The price depends on the chosen package and your company's needs. We offer flexible packages for businesses of all sizes, from Starter solutions for smaller businesses to comprehensive enterprise packages. Find the exact pricing on our pricing page.

See pricing arrow_forward

Contract terms vary by package. We help you find the solution that best fits your needs, a flexible monthly subscription or a more cost-effective annual contract. No hidden costs, no surprises.

AI chat works for any business with a website and active traffic. It is particularly beneficial for e-commerce stores, service providers, B2B companies, and information-heavy websites. AI chat can enhance customer service, recommend products and services, and capture leads. Smilee's products are therefore suited to businesses of all sizes looking to provide a better customer experience and drive sales growth.

Absolutely! Smilee has solutions for businesses of all sizes. The Starter package is designed especially for small businesses that want to test the possibilities of chat with a low threshold and a small budget.

Our AI chat doesn't just handle multilingual customer service — it knows your business inside out! It responds to your customers in their own language, relying solely on your company's real data. Best of all, the AI chatbot works behind the scenes for you, acting as a data strategist: it analyses your customers' pain points and suggests concrete improvements for developing your website. You also gain access to both an intelligent AI-powered tool and Smilee's own expert team, who ensure your success from the very start through to continuous development.

You receive comprehensive onboarding and a dedicated account manager. You're never left with unanswered questions — we're always just a quick call or message away. Thanks to regular development meetings and active support, we make sure your chatbot keeps improving and delivering results!