AI Chat Platform – Intelligent automation and a human touch
Combine top-tier AI, powerful workflows and experienced chat professionals on one seamless platform. Optimise your conversion and deliver an outstanding customer experience.
A complete product family to fuel growth
Choose the right tools for every stage of the customer journey, or combine them into one powerful whole.
AI Chatbots
Generative AI that works 24/7. Learns directly from your documentation and answers customer questions accurately.
- check_circle 24/7 availability
- check_circle Learns from your content
Intelligent Automation
A deep AI solution that scales the power of your customer service.
- • Custom LLM model trained on your data
- • Multilingual support (50+ languages)
- • Sentiment and emotion detection
- • Automatic retrieval from your knowledge base
Chatbots
Powerful lead generation and automated workflows. Collect details with forms and guide the customer in the right direction.
- check_circle Lead qualification
- check_circle CRM integrations
Conversion Optimisation
Automated paths that turn visitors into customers.
- • A/B-tested conversation flows
- • Real-time CRM integration
- • Direct calendar booking integration
- • Conditional logic based on needs
Live Chat
A professional tool for your own team. Manage conversations in real time and offer personal support.
- check_circle Real-time support
- check_circle Team collaboration
Team Toolkit
Efficiency and transparency for your customer-service team.
- • Shared inbox and conversation history
- • Internal notes and team chat
- • Ready-made reply templates and shortcuts
- • Mobile app for answering on the go
How does the hybrid model work?
AI filters and serves
The AI handles routine questions and identifies the customer’s need and mood within seconds.
Smart handoff to a human
If the AI detects a complex issue or a major sales opportunity, it hands the conversation seamlessly to an expert.
Continuous coverage
When your team is away, the AI or Smilee’s outsourced team makes sure no contact goes unanswered.
System status
Hybrid mode active
Why choose Smilee?
Easy integration
Connects seamlessly with leading CRM and marketing systems like HubSpot and Salesforce.
GDPR assurance
Data stays safe on European servers. Full data protection and compliance.
Local NLP
Best-in-market understanding of Finnish and Nordic languages. AI that speaks and grasps nuance.
Comprehensive analytics
Track conversions, response times and customer satisfaction through a real-time dashboard.
Proven to perform better
Average increase in leads after deployment.
Customer satisfaction in services using the hybrid model.
Always ready to serve, with no working-hour limits.
Security & compliance
Built on European data protection standards
Your customer data remains fully protected. Smilee runs on secure EU infrastructure with privacy embedded into every feature by design.
EU-based infrastructure
All core application data and conversations are hosted and processed within high-security data centres located in the EU/EEA.
Native GDPR compliance
Ready-to-sign Data Processing Agreements (DPA), built-in data minimization and streamlined right-to-erasure workflows from day one.
Transparent subprocessing
Full visibility into all integrated services and subprocessors. Any data transfers outside the EU are always secured using official EU Standard Contractual Clauses.
Ready to supercharge your customer interactions?
Start your journey toward smarter customer service today. Our team is ready to help you find the right solution for your business.
