24/7 citizen service for every resident

Municipalities and public organisations answer residents' questions at any hour, in any language — and deflect routine enquiries from busy service points. Smilee makes public services reachable around the clock.

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Trusted by Finnish municipalities to serve residents around the clock, in every language.

-65%

Routine contacts

24/7

Citizen service

All

Languages

Trusted solution for companies and the public sector

Why public-sector teams choose Smilee

Built for the questions residents actually ask — answered instantly, accessibly and in their own language.

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Round-the-clock service for every resident

Residents look for information in the evenings and at weekends. Smilee answers whenever they ask — no queue, no waiting for office hours.

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Deflect routine enquiries

Opening hours, forms, fees and "who do I contact?" — handled automatically so your service points aren't swamped.

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Accessible & multilingual

Serve every resident in their own language, with an accessible chat experience that meets public-sector expectations.

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Guide residents to the right service

Instead of bouncing between departments, residents are routed straight to the right form, page or person — first time.

New feature

AI-powered search field for your website

Add a search field with smart AI navigation to your website - right from the top - that guides visitors directly to the right information using Smilee AI. Visitors type their question and get an immediate, personalised answer. No waiting, no getting lost.

check_circle Significantly speeds up navigation on your site
check_circle Answers questions automatically 24/7
check_circle Increases conversions from the very first second

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Try it yourself — type a question:

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Serve residents around the clock

Leave your details and our specialist will show you how Smilee fits your citizen-service processes.

check_circle Free demo presentation
check_circle Tailored to your organisation
check_circle Live in as little as one week

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