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Taitotalo encourages educational institutions for online customer service

Taitotalo is a private educational institution founded in 1922. It operates nationwide and offers education in the industrial and technological field. Taitotalo completes about 70 000 study days yearly, in three offices and with the help of about 140 employees. The durations of the educations vary from short seminars to educations leading to professional competence. […]

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chat asiakaspalvelu on käytössä Kuopiossa

Kuopio: Online customer service at Kuopio.fi

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Kuopio is the eight largest city in Finland with approximately 120 000 inhabitants. The city, as well as the port of Kuopio, is located by Lake Kallavesi. For tourists, one of the main attractions in Kuopio is the Puijo Tower, while students are drawn to the city by the University of Eastern Finland located in

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Bilia: The role of chat is growing in today's car sales

Automotive industry

Bilia Oy Ab is a prestigious Finnish Volvo car dealership founded in 1990 and operating under Volvo Car Finland. Bilia sells cars, spare parts, and merchandise, and offers repair services in three differen locations in the Helsinki area. The headquarters of the company is located in Kaivoksela, Vantaa, and the other two locations are Olari, Espoo,

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chat tehostaa asiakaspalvelua verkossa - lue referenssicase

Stemma: Customer service in online furniture sales

Henri Kumpulainen, the CEO of Stemma Oy, a Finnish furniture retail chain, describes his company as follows: “Stemma is a fully Finnish furniture retail chain founded and owned by the retailers. Stemma was founded 42 years ago in 1974. Today, each Stemma store is an independent business with a different owner, but the center of the chain

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Pörhö: Car sales enter the digital era

Pörhön Autoliike, a prestigious Finnish car dealership originally from Tornio, Lapland, turned 60 years recently. Pörhö has 13 offices with showrooms in nine different locations in Eastern and Northern Finland. The headquarters is in Oulu. Pörhö sells new Audi, Volkswagen, Nissan, Kia, Skoda, Seat, Opel, Mazda, Peugeot and Mitsubishi cars, as well as used cars

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Car business chat market leader Smilee closes their investment round and receives funding as Young Innovative Company

Smilee is focusing on fast international growth in car business. Business Finland has selected Smilee in its Young Innovative Company (YIC) programme. The programme offers funding aimed at accelerating the global growth of the most ambitious, rapidly growing startups in Finland. The maximum YIC funding is €1.25 million and it is granted in three phases,

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Remote Work – Freedom and Responsibility

It has been studied that the productivity of work is better when working at home than at the office, even though it might be easy to think the opposite. One could imagine that the temptations at home would disturb working but this is actually not the case. When it comes to remote work, one can

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Eight Tips for Successful Chat Deployment

Whether you choose a chat software, a hybrid model, or a turnkey service, it’s very likely that with the right strategic input, your company benefits from chat deployment. Here are eight tips to help you successfully launch a chat service on your website. Nowadays a chat window appears on multiple websites, and chat has become

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Chat-palvelu verkkokaupassa tukee asiakasta ostamisen eri vaiheissa

Chat Service in E-Commerce

Buying has changed. It’s no longer limited to physical encounters, but it spreads across all online interfaces between seller and customer. One could say that e-commerce is not anymore a small curiosity alongside brick and mortar stores but an essential part of business in almost every industry. Nowadays, it’s not a choice whether you want

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8 vinkkiä siihen, miten saada verkkosivuille lisää chatteja

How to Get More Chats on Your Website

Do you already have a chat tool on your website? Great! So now can reach your customers where they already are – online. However, if you are not satisfied with the amount of incoming chats, there are several ways you can encourage your customers to start a conversation with you. Here are eight ways to

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