Smilee products Smilee AI Chat Platform is a chat platform for sales and customer service by the Finnish company Smilee Oy. It brings AI chatbots, live chat for your own team and, when needed, Smilee’s professional chat agents together in one solution.
The product family has five packages: Starter, AI Assistant, AI Agent, Toolbox and Conversion Drive. They differ in how much of the conversation AI handles, how much your own team handles, and how deeply the chat connects to your business systems.
chat
Starter
Best for: Companies getting started with chat on their website.
Starter is Smilee’s entry package. A chatbot built from a ready-made template collects leads and contact requests and answers frequently asked questions, while the live chat app lets your own team answer customers in real time.
- check_circle Chatbot for leads, contact requests and FAQs
- check_circle Ready-made bot template and an easy visual editor
- check_circle Live chat app for one service team (3 users)
- check_circle In-app statistics, onboarding support and an optimisation meeting
Most popular smart_toy
AI Assistant
Best for: Companies that want AI to answer customer questions around the clock.
AI Assistant is an AI chatbot powered by generative AI. It uses your website and Q&A database as its source material, so it understands questions customers type in their own words and answers them with your company’s own information. When a human is needed, it hands the conversation over to live customer service or collects contact details.
- check_circle Everything in Starter
- check_circle Learns from your website and Q&A database
- check_circle Customisable bot role and instructions (prompts)
- check_circle Handover to live chat or contact detail collection
- check_circle Comprehensive reports, admin training and two development meetings a year
psychology
AI Agent
Best for: Organisations whose customer service needs data and actions from back-end systems.
AI Agent is Smilee’s most advanced AI solution. Beyond answering questions, it masters a chosen subject area in depth, works with back-end systems such as your CRM through integrations, and recommends suitable products to customers. Smilee delivers AI Agent as a turnkey solution together with you.
- check_circle Everything in Starter and AI Assistant
- check_circle Integrations with back-end systems, e.g. CRM
- check_circle Automatic product recommender
- check_circle Turnkey delivery with 2–4 workshops at the start
- check_circle Four optimisation and development meetings a year
support_agent
Toolbox
Best for: Customer service and sales teams that serve customers themselves in live chat.
Toolbox is Smilee’s live chat package for your own team. It includes a live chat app for one or more teams, three chatbots in the chat window or embedded in your site’s content, and a mobile interface for answering chats on the go.
- check_circle Live chat for one or more teams (6 users)
- check_circle Three chatbots in the chat window or embedded in content
- check_circle Easy-to-use editor for building bots
- check_circle Mobile interface for managing chat
- check_circle Onboarding and team training support
trending_up
Conversion Drive
Best for: Larger organisations with several teams and channels that want chat to be a measurable sales channel.
Conversion Drive is Smilee’s tailored all-in-one solution. It includes unlimited chatbots, WhatsApp integration, API integrations with systems such as DMS, CRM and ticketing, and the Online Expert Team: Smilee’s chat professionals who serve your customers on your behalf. Features are agreed per customer.
- check_circle Unlimited chatbots
- check_circle WhatsApp and API integrations (DMS, CRM, sales pipeline, ticketing)
- check_circle Online Expert Team – Smilee’s chat professionals
- check_circle Chat embedding on third-party sites and extensive multi-team support
- check_circle Continuous customer satisfaction measurement (e.g. NPS)
